Crisis Communications

Tag Archives for Crisis Communications.

Southwest Airlines & Lessons In Social Media Crisis Communications

Media relations and corporate communications are a 24/7/365 cycle. No one knows when an incident will occur, but when one does occur companies must be ready to react, especially an airline.   On the 6th of July 2013 Asiana Flight 214 landed short at San Francisco International Airport, breaking the tail off of the Boeing…

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Airline & Travel Industry Social Media Crisis Communications Webinar

Web: www.iag-inc.com — E-Mail: fish@flyingwithfish.com 17/11/2009 – Airline & Travel Industry Social Media Crisis Communications Webinar The way information is dispersed has changed rapidly in the past few years. Gone are the days of broadcast & print news media relaying a story to impact public perception. When a crisis affects the travel & airline industry,…

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How Can An Airline Mock-Drill Spread Real Fear & Panic?

Web: www.twitter.com/flyingwithfish — E-Mail: fish@flyingwithfish.com 13/11/2009 – How Can An Airline Mock-Drill Spread Real Fear & Panic? Airlines and airports regularly hold mock disasters drills, these drills are important. Disaster drills teach fire-rescue professionals how to react to place crashes, fires, and medical emergencies and keep them ready to respond to real incidents. During some…

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