social media

British Airways’ Travel Choose Your Own Adventure Video … check this out …

As kids many of us probably remember reading the Choose Your Own Adventure series of books. The ability to change the direction of a story, or the out come of a moment, intertwined with our learning to read, comprehend and most importantly learn that our destiny is in our hands.   Travel is like a…

Southwest Airlines & Lessons In Social Media Crisis Communications

Media relations and corporate communications are a 24/7/365 cycle. No one knows when an incident will occur, but when one does occur companies must be ready to react, especially an airline.   On the 6th of July 2013 Asiana Flight 214 landed short at San Francisco International Airport, breaking the tail off of the Boeing…

The Travelers’ Night In #TNI #Travel Chat … Big News!

For those of you who follow @flyingwithfish on Twitter, you have probably noticed that every Thursday my Twitterstream is filled with tweets tagged with the #TNI hashtag. For those of you who do not know what #TNI is, it stands for Travelers’ Night In, the original travel chat on Twitter, established by ZipSetGo in 2009….

Airline Twitter Tip: Don’t Tweet Your Pax Is A “Gook”

When an airline’s social media goes wrong it tends to go really wrong. Social media going off the rails ends up taking a tool that is ideal for damage control and turns it into an instrument of brand destruction … especially for a global airline with a highly conservative.   Yesterday afternoon British Airways‘ usually…

A Frequent Flyers’ Positive Airline Customer Experience

Today’s post is directly taken, in it’s entirety from Peter Shankman’s blog (yes, I have his permission to post it here on Flying With Fish) and his story is one experienced by thousands of travelers every day, but stories we almost never hear of.  Why do we rarely hear stories like Mr. Shankman’s?  Because it…

Alaska Airlines’ Internal Note On An External Wing

Last Saturday, the 28th of July 2012,  as Alaska Airlines‘ Boeing 737-790 N611AS flew along passengers noticed some writing in black magic marker on the aircraft’s starboard side, with an arrow pointing to a cut out in the flap.   While the crescent shaped cut out on the 737’s outboard flap has clearly been machine…

The Travel Strategist Introduces TweetAFlight™ Instant Sales Channel for Airlines

Fair Warning … Today’s Blog Post Is Completely Self Serving … and I’m OK with that … The Travel Strategist Introduces TweetAFlight™ Instant Sales Channel for Airlines Innovative Solution Monetizes Social Media Followers, Turning Airline Tweets into E-Commerce Transactions New York, New York, USA – (29 March 2012) – The Travel Strategist, a social media…

Guest Post : Does JetBlue Think Its CEO Talks To Much?

Today’s post on Flying With Fish is from Seth Miller, author of The Wandering Aramean (also a BoardingArea blog). When Seth is actually home in New York City, rather than sitting in a seat flying somewhere, he builds some fantastic tools for travelers, such as a Mileage Run Calculator, a Flexible Fare Search, an Airline…