The following post is a cross-post from SimpliFlying’s blog. Since the start of the Icelandic Volcanic Ash Cloud crisis I have been working with Shashank Nigam, founder of SimpliFlying, to study the ways in which airlines have utilized social media during the string of travel disruptions. Some leveraging of social media by airlines has been…
Web: www.thetravelstrategist.com — E-Mail: fish@flyingwithfish.com 10/07/2009 – CROSS-OVER POST FROM SIMPLIFLYING : How Business Lessons Learned From AirAsia Can Rescue The Battered Air India Brand This weeks’ Cross-Post from Shashank Nigam’s Simpliflying is an interesting look at ways Air India can rescue its self. What makes the airline’s financial success and future so interesting is…
Web: www.thetravelstrategist.com — E-Mail: fish@flyingwithfish.com 11/06/2009 – CROSS-OVER POST FROM SIMPLIFLYING : Three lessons in customer service for airline brands, from Ron Kaufman This weeks’ Cross-Post from Shashank Nigam’s Simpliflying is an interesting view of three lesson airlines can learn from customer service. I found this entry on Simpliflying very interesting. Happy Flying! Three lessons…
Web: www.thetravelstrategist.com — E-Mail: fish@flyingwithfish.com 5/06/2009 – CROSS-OVER POST FROM SIMPLIFLYING : How can an airline brand survive a disaster? Lessons from the Air France 477 crash With the news of Air France Flight 447’s crash dominating international news for the past few days, today’s cross-over post from Shashank Nigam’s Simpliflying blog is his take…
Web: www.thetravelstrategist.com — E-Mail: fish@flyingwithfish.com 21/05/2009 – CROSS-OVER POST FROM SIMPLIFLYING : Why Airlines Must Understand That Social Media Is Like A BBQ Thee have been quite a few times when Shashank Nigam’s Simpliflying and my Flying With Fish have written about similar topics on the same day, or days apart. As I regularly read…
Web: www.twitter.com/flyingwithfish — E-Mail: fish@flyingwithfish.com 21/05/2009 – Where Are Flying With Fish’s Posts Today? Read On To Find Out! Today’s dual posts for Flying With Fish appear as guest entries on two other travel and photography Blogs rather than on Flying With Fish. So for those of you interested in ‘Travel Security’ head on over…
Web: www.thetravelstrategist.com — E-Mail: fish@flyingwithfish.com 15/04/2009 – The Passenger Experience Can Create Friendly Skies Or Unfriendly Skies This morning I found an interesting story on The Consumerist, by way of a fantastic airline industry blog Shashank Nigam’s SimpliFlying (www.simpliflying.com). This story details how a woman and her boyfriend were trying to catch a United Airlines…
