Over the past week there have been numerous news reports surrounding the arrest of Jetblue Captain Robert Paulson, at New York’s LaGuardia Airport, for having a gun in his carry on baggage, and over the past week important details seem to have been left out of these stories … … before we delve into…
Currently the single most complained about aspect of airline travel isn’t the cramped seats, the checked baggage fees or crying babies … it is the airport experience before a flight. Specifically, passengers complain about the airport security process. When following up on emails from those complaining about their airport security experience, it is often…
Yesterday Secretary of Homeland Security Janet Napolitano announced that children, 12 and younger, would no longer be required to remove their shoes at Transportation Security Administration (TSA) security checkpoints and be able to have their hands swabbed for explosives rather than be subject to a pat down. The TSA’s move to allow children to…
Six months after a NATO enforced No Fly Zone was established in the skies over Libya regular airline service is set to return this week. While Libya’s two national flag carriers, Libyan Arab Airlines and Afriqiyah Airways, remain grounded, Royal Jordanian intends to restart service from Amman to Benghazi and Tripoli. Royal Jordanian expects…
On the September 14th 2001 I made a decision that I would stop covering the September 11th 2001 terrorist attacks on the United States from New York City. I informed the editors I was working with that I wanted to continue covering the larger story of the September 11th attacks, but I wanted to seek…
Every year on September 11th since 2002 the question has been asked “where were you …“  September 11th 2001 is a defining moment in American history, it is an event that will be a significant factor in the nation’s history for generations to come, the events of that day set into motion three-and-a-half years of…
Say what you will about the Transportation Security Administration (TSA), but the agency is made up of people and those people are just like you and I. The within the TSA are parents, neighbors, someone’s brother, sister, child … and they share a common experience of where they were on September 11th 2001 and what…
Getting from the ‘land side’ to the ‘air side’ of an airport security checkpoint can be frustrating, especially for infrequent flyers. Airport security checkpoints in the US and around the world may have different designs, but the process of getting through a checkpoint with your belonging is always the same. This reader mail comes…
There are many dedicated airline social media executors and social media directors. Those running an airline’s social media successfully are a driven breed, but one airline’s Head of Social Media took his loyalty to his airline one step further than most … … one week ago today SAS’s Facebook page reached its 100,000th Like…
There is the old saying that someone should not count their chickens before they hatch … although in the case of Air India it seems that not only did the airline believe they’d be admitted into Star Alliance on the 31st of July, many of the alliance’s member airlines believed Air India would be joining…
