Web: www.thetravelstrategist.com — E-Mail: fish@flyingwithfish.com 15/04/2009 – The Passenger Experience Can Create Friendly Skies Or Unfriendly Skies This morning I found an interesting story on The Consumerist, by way of a fantastic airline industry blog Shashank Nigam’s SimpliFlying (www.simpliflying.com). This story details how a woman and her boyfriend were trying to catch a United Airlines…
Web: www.stevenfrischling.com — E-Mail: fish@flyingwithfish.com 05/03/2009 – Airline Change Of Ticket Fees…Sometimes There Is No Logic Airline fees rarely make any sense, and sometimes they work to the detriment of an airline. A few days ago I tried out a new online booking service, FareBuzz.com. In creating my itinerary with FareBuzz an error occurred after…
Web: www.comeflywithfish.com — E-Mail: fish@flyingwithfish.com 27/01/2009 – Can An Airline Be No Frills & Friendly? One UK Carrier Says Yes! Can a low cost carrier offer competitive fares and still provide its passengers with good friendly service? Using the premise of customer service, Northern England based low cost carrier Jet2 (www.jet2.com) launched an all out…
