airline

Aviation Safety & The U.S. Government Shut Down … this is scary

As the United States Government sends more than 800,000 “non-essential” employees home today due to the politically created standoff in Washington D.C., more than 2,500 of those sent packing are in fact not only essential, but critical to the safety of anyone getting on an airplane, or on the ground with a plane flying overhead….

U.S. Government Shut Down & Aviation Security … nothing to see here

Twelve hours ago the United States Government was shut down due to political gridlock on The Hill. As the nation’s elected representatives continue to play a game of chess using the citizens of the United States as pawns the business of airline travel must go on.   This morning I awoke to a flurry of…

Reader Mail : “How Can You Possibly Defend The TSA All The Time?”

Well today seems like as good a time as any for a reader mail, one of more than 2,200 I woke up to this morning, after posting Did The TSA & JetBlue Deny Travel For Looking Muslim During Ramadan? Nope yesterday evening.  I only read a little more than 100 of these emails, as the…

Did The TSA & JetBlue Deny Travel For Looking Muslim During Ramadan? Nope

This past Thursday afternoon I began receiving emails alerting me to a disturbing blog post by Aditya Mukerjee regarding his being detained by the Transportation Security Administration then denied boarding of a flight by JetBlue.  Mr. Mukerjee’s story of being a Hindu mistaken for a Muslim, then singled out, separated and questioned for three hours…

Passenger Security Explosives Detection … It’s For The Dogs

Airport passenger security has evolved at a blistering pace over the past decade, but like many mad-scrambles in any industry there are false starts, long journeys down the wrong road and conflicting opinions. One thing we can all agree on is this … the very serious threat of an explosive being brought on board an…

Southwest Airlines & Lessons In Social Media Crisis Communications

Media relations and corporate communications are a 24/7/365 cycle. No one knows when an incident will occur, but when one does occur companies must be ready to react, especially an airline.   On the 6th of July 2013 Asiana Flight 214 landed short at San Francisco International Airport, breaking the tail off of the Boeing…