airline

Discovering Why Americans Are The Most Annoying Travellers

Back in November 2008 a survey by TripAdvisor.com revealed that Americans are regarded as the most annoying travelers in the world. As an American who travels I often, and who frequently deals with American travellers, I find myself observing some Americans on the road and feeling just a wee bit embarrassed that I share a…

Airline Social Media & The Volcanic Ash Cloud

The following post is a cross-post from SimpliFlying’s blog.  Since the start of the Icelandic Volcanic Ash Cloud crisis I have been working with Shashank Nigam, founder of SimpliFlying, to study the ways in which airlines have utilized social media during the string of travel disruptions. Some leveraging of social media by airlines has been…

Swiss International Air Lines Unveils The “Hippie Express”

As Swiss International Air Lines prepares to launch its non-stop service from Zurich to San Francisco the airline has unveiled a new special aircraft livery to commemorate the route. As much as I enjoy special airline liveries being introduced by airlines, I have to wonder if the new paint scheme chosen by Swiss International Air…

Airlines Are Getting Better At Being On-Time & Not Losing Baggage

Statistics, no one really likes reading them … well no, that’s not true, I am sure some people like reading statistics … OK, when it comes to airline information I like reading statistics (just don’t tell any of the teachers who taught my high school math classes, they’d never believe you).  Yesterday, the U.S. Bureau…