customer service

Tag Archives for customer service.

Airline Twitter Tip: Don’t Tweet Your Pax Is A “Gook”

When an airline’s social media goes wrong it tends to go really wrong. Social media going off the rails ends up taking a tool that is ideal for damage control and turns it into an instrument of brand destruction … especially for a global airline with a highly conservative.   Yesterday afternoon British Airways‘ usually…

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A Frequent Flyers’ Positive Airline Customer Experience

Today’s post is directly taken, in it’s entirety from Peter Shankman’s blog (yes, I have his permission to post it here on Flying With Fish) and his story is one experienced by thousands of travelers every day, but stories we almost never hear of.  Why do we rarely hear stories like Mr. Shankman’s?  Because it…

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