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Complaining via Social Media While Traveling

Complaining while traveling used to involve standing around and muttering to yourself, picking up the phone, standing in line to see a supervisor or writing a letter … now travelers can stand in place whining to themselves while simultaneously kvetching on Twitter and Facebook.   If you plan to complain through social media channels, be…

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A Company Tattoo For 100,000 Facebook Likes?

There are many dedicated airline social media executors and social media directors. Those running an airline’s social media successfully are a driven breed, but one airline’s Head of Social Media took his loyalty to his airline one step further than most …   … one week ago today SAS’s Facebook page reached its 100,000th Like…

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