KLM Royal Dutch Airlines has been a leader in using social media in creative ways for quite some time … at times to far ahead of the curve … but presently they’re using the tools they have available to push the boundaries of traditional customer interaction. This time around KLM took a bet via Twitter…
Travelers the world over face similar complications when dealing with conversions in currency, clothing sizes, how distance is measured and other basics information we all rely on every day. This week’s iPhone App of the Week addresses the basic conversion needs of travelers, regardless of where they are coming from and regardless of where they…
An iPhone App I have been waiting to see since December (when I was authoring KLM’s Blog) was released a few days ago … and in tandem. Sure quite a few airlines have iPhone Apps now, but this is the first time two airlines have coordinated the release of essentially the same app with two…
Since I am flying off to London at the end of the week, albeit with US Airways, I have the Union Jack on my mind … and since British Airways just took delivery of its first Boeing 777-336ER, the first airline in the United Kingdom to operate the 777-300 series aircraft … I thought I’d…
This week’s reader mail comes from Annette up in Canada. Annette asks “What’s the difference between a code share and interline agreement between airlines?” Annette, in fact, a code-share and an interline agreement are quite different. I can go into depth, but that really doesn’t help travelers all that much … so I’ll stick with…
This week’s reader mail comes from Jaime, from Elk Grove, IL. Following the announcement this week that United Airlines and Continental Airlines will merge, Jamie asks “The United States will now be home to the two largest airlines in the world once United and Continental merge, should American Airlines and US Airways merge next?” Well…
Alitalia, Italy’s National Flag Carrier, has been called many things over the years, but ‘On Time‘ has never been one of those things. Alitala is well known for labour disputes, strikes, customer dissatisfaction and an on-time performance record that generally rivals my attempts to wake my kids up most mornings … so imagine my surprise…
25/12/2009 – A Red & Blue DC-10 Arrived Wrapped In UPS Brown Its Christmas Day, and while today might not be ‘my holiday,’ it seems like a good time to write about what I received this year, just before starting work on KLM’s Blog…considering I only had one item on my Holiday Gift List, which…
22/12/2009 – Free Custom Luggage Tags from KLM While I am working with KLM Royal Dutch Airlines to build their blog I do not plan on producing much day-to-day cross over posts. I’d like to keep the content separate…however how can I resist cross posting the free luggage tag offer? If you travel you probably…
22/12/2009 – Flying With Fish Builds blog.KLM.com Over the past few days I have been distracted from Flying With Fish to undertake the creation of an entirely new blog. This new blog is not mine…well it is mine for the next few weeks…the blog is that of the largest airline in Europe and the fifth…
