Airline Executives, Social Media & E-Mail Reply-All Blunders
Web: www.thetravelstrategist.com — E-Mail: fish@flyingwithfish.com 19/11/2009 – Airline Executives, Social Media & E-Mail Reply-All Blunders Back in the summer of 2007 Ben Baldanza, the CEO of Spirit Airlines, came to gain some notoriety for accidentally sending an internal e-mail regarding a disgruntled passenger to the passenger directly rather than only to the company’s internal corporate…
