Media relations and corporate communications are a 24/7/365 cycle. No one knows when an incident will occur, but when one does occur companies must be ready to react, especially an airline. On the 6th of July 2013 Asiana Flight 214 landed short at San Francisco International Airport, breaking the tail off of the Boeing…
Over the years I have come to believe that you don’t deal with Southwest Airlines, you encounter Southwest Airlines. The airline is not so much an airline, or even a company, as it is a culture. While Southwest Airlines is a company, that is also an airline, the very people that make up the airline…
Earlier this week Christopher Elliot reported a story that is one of those tear jerkers. I am sure most of you have read this story already, but for those of you who have not, go grab a handkerchief, because this is a story that you have to read. In place of Elliott’s usual Monday “Can…
4/2/2010 – iPhone App of the Week : Southwest Airlines Airline created iPhone Apps are often run-of-the-mill. A few stand out among the Apps I have written about on Flying With Fish and I have skipped over countless Apps that I have felt offered virtually no benefit to users. This week’s iPhone App of the…
Web: www.twitter.com/flyingwithfish — E-Mail: fish@flyingwithfish.com 31/08/2009 – The First Day Of School : Three Southwest Airlines Lunch Boxes Take Off Three weeks ago I wrote of my kids excitement of coming home to a FedEx package from Southwest Airlines containing new lunch boxes for the boys. You can read about the excitement, and see the…
