unhappy passenger

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The Passenger Experience Can Create Friendly Skies Or Unfriendly Skies

Web: www.thetravelstrategist.com — E-Mail: fish@flyingwithfish.com 15/04/2009 – The Passenger Experience Can Create Friendly Skies Or Unfriendly Skies This morning I found an interesting story on The Consumerist, by way of a fantastic airline industry blog Shashank Nigam’s SimpliFlying (www.simpliflying.com). This story details how a woman and her boyfriend were trying to catch a United Airlines…

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