web 2.0

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Airline Social Media & The Volcanic Ash Cloud

The following post is a cross-post from SimpliFlying’s blog.  Since the start of the Icelandic Volcanic Ash Cloud crisis I have been working with Shashank Nigam, founder of SimpliFlying, to study the ways in which airlines have utilized social media during the string of travel disruptions. Some leveraging of social media by airlines has been…

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Airline & Travel Industry Social Media Crisis Communications Webinar

Web: www.iag-inc.com — E-Mail: fish@flyingwithfish.com 17/11/2009 – Airline & Travel Industry Social Media Crisis Communications Webinar The way information is dispersed has changed rapidly in the past few years. Gone are the days of broadcast & print news media relaying a story to impact public perception. When a crisis affects the travel & airline industry,…

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