Win A Seat Next To Randy Petersen … Yes, That Randy!

231 Comments

1. I haven’t engaged with airlines online yet. I guess I’ve been pretty lucky with all my flights and haven’t felt a need to communicate using social media.

2. I take part in contests 🙂 Back in the day when United was giving out awesome twitter fares, I actually snagged a couple of them.

3. I use Twitter to deal with Delta & AA issues both good & bad. United seems to be getting more involved there too?

4. Mostly by PM on Milepoint or via tweets, posted email addresses in forums, etc.

   -David

5. When something goes wrong, I can turn to twitter and get ask for help from the airlines.

6. I tweet my airlines whenever something cool (like an upgrade) or bad (like a massive delay) happens.

7. i add airlines on friendster

8. I connect with Facebook. Everyone is right there in the same spot!

9. I engage directly, via Twitter, and try to use civility and decency: rather than ranting and raving.

10. By participating in their Facebook contests & keeping an eye out for flash sales!

11. United twitter account!

12. I’ve tried contacting United via Twitter and Facebook for a CS issue, but heard nothing back!

13. I use twitter and fb

14. I use twitter and fb.

15. via tweet

16. I use Twitter to connect with airlines via social media. Works like a charm usually!

17. Twitter, boarding area page on and of Facebook. Just reading blogs. Reading targeted emails. Going to the official web site and looking directly at their promotions page. .
    But being new to it I find the most comfort in just calling and having a one on one conversation with someone in PR who knows what are talking about after I have (what research I did through websites, promotion, etc. ) have realized I need more fine print help. 🙂

18. I engage with airlines on social media when they run contests.

19. I don’t!

20. I’ve only done it once, via milepoint.

21. I usually just lurk on the boards. I try not to subscribe to any twitter feeds – I find the useful vs not useful ratio to be far too low

22. I don’t really engage airlines via social media. If they can’t resolve my needs via more traditional means, then why should I trust an airline that can only resolve problems when others can see them?

23. Via facebook.

24. I usually only engage with airlines for contests on Twitter or Facebook.

25. sometimes twitter, sometimes facebook, depends on the deals

26. I am set up with twitter, but do not use it very often

27. I don’t! My account with Facebook was compromised/hacked, so I stopped using social media.

28. I use MP and FT, though, I usually prefer to just call.

29. I don’t use social media to interact – it’s perhaps something I should be looking into.

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31. I use twitter to follow the feeds but as a IAH flyer on UA they are really lacking int he social media area, making it tough to connect.

32. I haven’t engaged with airlines online yet. I guess I’ve been pretty lucky with all my flights and haven’t felt a need to communicate using social media. But I would use twitter, if needed

33. I am actively involved in luxury travelers groups and my favorite airlines groups on Facebook and Twitter and stay connected to Aviation Dailies and Updates.

34. I use fb for updates and promos

35. Depends on the airline. Mostly random @ if at all, maybe like them on FB.

36. I use twitter to resolve issues

37. Sometimes I will tweet at an airline when I have a question I need answered

38. I use twitter and follow their facebook pages.. @DeltaAssist is great!

39. I use both Faceboook and Twitter, but typically just for contests or bonuses

40. I signed up with twitter when Lufthansa had a promo before….
    OTW, AC started a facebook page & can’t imagine they kept that going with all of the ill will they’ve built up over the years.
    Made a facebook post with a comment that was eventually retracted.
    That’s about it.

41. I use Twitter to express either pleasure or displeasure with an airline. Most are responsive to some degree.

42. Facebook, but more often Milepoint and various airline insiders

43. I have tweeted when I have had airline travel irregularity issues. Unfortunately, I haven’t received responses back until after it was resolved. Otherwise, I follow airline promotions on facebook.

44. Milepoint and Flyertalk

45. I don’t; and I am sad that businesses treat social media as a “squeaky wheel gets the grease” phenomenon. Less effort on providing good customer service across the board to all customers, more effort on servicing the ones whose complaints are publicly disseminated.

46. I absolutely communicate with airlines via Twitter. It’s the fastest way.

47. I’ve liked and posted on Facebook pages, and tried Twitter

    More useful are sites like Milepoint and Flyertalk which are often monitored and where you can PM

48. For contests only through twitter and FB

49. I have my airlines on twitter and facebook.

50. By tweeting @DeltaAssist!