When an airline’s social media goes wrong it tends to go really wrong. Social media going off the rails ends up taking a tool that is ideal for damage control and turns it into an instrument of brand destruction … especially for a global airline with a highly conservative. Yesterday afternoon British Airways‘ usually…
Not all airline seats are the same, from spacious international first class suites to cramped commuter planes seats; passengers have different experiences depending on the seat they are in.  For many business travelers, the seat they are in is frequently a cramped regional jet … or in some cases a turbo prop (which are the…
Long flights, love them or hate then one thing is undeniable, they are uncomfortable, especially in economy class. Seats are cramped, knees are banged and seat mates are annoying … OK, there is no known cure for an annoying seatmate aside from good noise canceling headsets and pretending to not understand the language you…
Are airlines apologetic for a poor passenger experience? Many travelers would say no. With more travelers interacting with airlines via social media and airing their complaints with airlines publicly through Twitter, I decided to pick fifteen active airline Twitter accounts, from the 100 most active airline Twitter feeds I follow, and find out. …
Airline passengers often complain that airlines offer them increasingly few options in flight and that airlines are disconnected from passengers needs. Whether or not airlines are in fact how passengers perceive them is not relevant … because sometimes we just need to laugh at the whole travel experience. I have to credit Jon Norris,…
25/12/2009 -TAP Air Portugal’s Staff Flash Mob Spreads Holiday Cheer Can the ‘Holiday Spirit’ transform an airport from a vast impersonal space into a vibrant and humanized travel experience? It would seem that the the staff of TAP Air Portugal and Aeroports de Portugal at Lisbon Portela Airport managed to catch their passengers by surprise…
Web: www.twitter.com/flyingwithfish — E-Mail: fish@flyingwithfish.com 3/08/09 – The Passenger Airport Security Screening Experience…From Start To Finish Over the past few days I have been writing about airport security and traveller personal security. Over the course of these few posts I have been revisiting important topics I think every traveller should know to make their experience…
Web: www.thetravelstrategist.com — E-Mail: fish@flyingwithfish.com 26/05/2009 – Airports That Twitter & Why It Is An Effective Tool Airports have been seeking new ways to communicate with their passengers for decades. From the original implementation of flip-board arrivals/departures boards through websites with live flight status, airports seek to inform and interact with their passengers. Until very…
Web: www.twitter.com/flyingwithfish — E-Mail: fish@flyingwithfish.com 20/05/2009 – Airlines & Twitter : 10 Ways Airlines Can Succeed & Drive Business Businesses are engaging in ‘social media’ at a breakneck pace, but how many are using these tools effectively? Yesterday JetBlue Airways and Southwest Airlines sat down together at the annual Media Relations Summit in New York…
