Twitter is a great place to met fellow travelers, travel enthusiasts, travel experts and people with some great stories from their journeys … one place to meet these folks is during the weekly #TNI chat, brought to you by the folks at ZipSetGo.com, every Thursday at 3:30pm EST Every week #TNI, or Travelers Night…
Journalists have a tough job seeking out and reporting on stories. Gathering information as a journalist requires dedication, resources, a thick skin and the ability to build trust with your sources that they will remain protected. In the United States, a free press has been able to report on tough issues independent of government interference…
Are airlines apologetic for a poor passenger experience? Many travelers would say no. With more travelers interacting with airlines via social media and airing their complaints with airlines publicly through Twitter, I decided to pick fifteen active airline Twitter accounts, from the 100 most active airline Twitter feeds I follow, and find out. …
Complaining while traveling used to involve standing around and muttering to yourself, picking up the phone, standing in line to see a supervisor or writing a letter … now travelers can stand in place whining to themselves while simultaneously kvetching on Twitter and Facebook. If you plan to complain through social media channels, be…
For some time the U.S. Department of Transportation (DOT) has been monitoring the social media activities of airlines to ensure that airlines fully disclose fares up front to travelers. Under DOT regulations any far, including promotional fares, must disclose taxes and fees up front. While DOT fare disclosure eats into Twitter’s 140-character message, regulations for…
There are many dedicated airline social media executors and social media directors. Those running an airline’s social media successfully are a driven breed, but one airline’s Head of Social Media took his loyalty to his airline one step further than most … … one week ago today SAS’s Facebook page reached its 100,000th Like…
This past Friday Saudi Arabian media and social media sources began reporting that an engine had fallen from a Saudi Arabian Airlines Boeing 747’s wing causing the aircraft to crash in the sparsely populated Rub Al Khali Desert. Further reports spreading through out various social media channels stated that there were fatalities and significant difficulties…
This morning as the sun rose over United Airlines’ headquarters in Chicago, the airline was embarking on the start of a new era dubbed Customer Day One. Along with new changes in logos and branding being unveiled at Chicago O’Hare International Airport, the airline made a change in its social media … … on…
Many times in my life my father encouraged me to read Dale Carnegie’s “How To Win Friends and Influence People,” and while I’ve never quite finished the book, many of the basic principals of the book have carried over to building corporate social media engagement. Recently the Twitter tweets of a corporate jet service…
Klout.com has become the standard for social media rankings by the numbers, billing itself as “The Standard For Online and Internet Influence”. Klout scoring is based on a complex alogarithm that factors in nearly 40 variables to measure an online entity’s true reach, amplification probability and network score. Klout’s numbers fluctuate along the scale of…
