Media relations and corporate communications are a 24/7/365 cycle. No one knows when an incident will occur, but when one does occur companies must be ready to react, especially an airline. On the 6th of July 2013 Asiana Flight 214 landed short at San Francisco International Airport, breaking the tail off of the Boeing…
For those of you who follow @flyingwithfish on Twitter, you have probably noticed that every Thursday my Twitterstream is filled with tweets tagged with the #TNI hashtag. For those of you who do not know what #TNI is, it stands for Travelers’ Night In, the original travel chat on Twitter, established by ZipSetGo in 2009….
When an airline’s social media goes wrong it tends to go really wrong. Social media going off the rails ends up taking a tool that is ideal for damage control and turns it into an instrument of brand destruction … especially for a global airline with a highly conservative. Yesterday afternoon British Airways‘ usually…
Last Saturday, the 28th of July 2012, as Alaska Airlines‘ Boeing 737-790 N611AS flew along passengers noticed some writing in black magic marker on the aircraft’s starboard side, with an arrow pointing to a cut out in the flap. While the crescent shaped cut out on the 737’s outboard flap has clearly been machine…
Fair Warning … Today’s Blog Post Is Completely Self Serving … and I’m OK with that … The Travel Strategist Introduces TweetAFlight™ Instant Sales Channel for Airlines Innovative Solution Monetizes Social Media Followers, Turning Airline Tweets into E-Commerce Transactions New York, New York, USA – (29 March 2012) – The Travel Strategist, a social media…
Today’s post on Flying With Fish is from Seth Miller, author of The Wandering Aramean (also a BoardingArea blog). When Seth is actually home in New York City, rather than sitting in a seat flying somewhere, he builds some fantastic tools for travelers, such as a Mileage Run Calculator, a Flexible Fare Search, an Airline…
Twitter is a great place to met fellow travelers, travel enthusiasts, travel experts and people with some great stories from their journeys … one place to meet these folks is during the weekly #TNI chat, brought to you by the folks at ZipSetGo.com, every Thursday at 3:30pm EST Every week #TNI, or Travelers Night…
Are airlines apologetic for a poor passenger experience? Many travelers would say no. With more travelers interacting with airlines via social media and airing their complaints with airlines publicly through Twitter, I decided to pick fifteen active airline Twitter accounts, from the 100 most active airline Twitter feeds I follow, and find out. …
Complaining while traveling used to involve standing around and muttering to yourself, picking up the phone, standing in line to see a supervisor or writing a letter … now travelers can stand in place whining to themselves while simultaneously kvetching on Twitter and Facebook. If you plan to complain through social media channels, be…
For some time the U.S. Department of Transportation (DOT) has been monitoring the social media activities of airlines to ensure that airlines fully disclose fares up front to travelers. Under DOT regulations any far, including promotional fares, must disclose taxes and fees up front. While DOT fare disclosure eats into Twitter’s 140-character message, regulations for…
